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Terms & Conditions
SML Rental Inc
Thanks for staying with us.  We hope you enjoy your stay in {reservations.unit_name}!
 

RENTAL POLICY – When renting this property you agree to the following rental policy terms:

How To Confirm A Reservation: You confirm your reservation by paying a 50% advance deposit.  If by credit card (Visa, Mastercharge and Discover), within 24 hours after making your reservation.  If by check, within 7 days after making your reservation.  Payments by check are welcome.  In lieu of a security deposit, a valid credit card must be on file.

If we don’t receive your credit card deposit or your check in a timely manner, we automatically cancel your reservation.    Please mark your calendar as we don’t send payment reminders.

How to make Full Payment:     Your Full Payment is due 21 days prior to arrival.  If your reservation is made inside of 21 days prior to arrival, the full amount of your reservation is due immediately upon confirming your reservation. 

Full Payment includes your Rental Amount, 6% Sales Tax, 6% Room Occupancy Tax, and any additional charges you agreed upon at the time you made your reservation. 

How to Cancel Your Reservation:     If you have to cancel your reservation, you may incur certain charges:

If you cancel at least 60 days prior to arrival, we’ll refund your entire nightly rent and tax.  Other booking and service fees may not be refunded.

If you cancel at least 30 days prior to arrival, we’ll refund 50% of your entire nightly rent and tax.  Other booking and service fees may not be refunded.

How To Arrive and Depart:    You’re welcome to Arrive anytime after 3 pm.  You need to Depart by 10 AM to allow housekeeping time to prepare the unit for the next guest.      If we can offer you an Early Check-in, or a Late Check-out, based upon the flow of reservations for your unit, we will be happy to do that.

• Express Check In & Check Out:   We've totally eliminated the need to stand in line and fill out forms upon your arrival.  A few days before you arrive, we'll email your LAKE PASSPORT with Arrival Instructions for your rental property.  BE SURE to print it out and bring it with you.  If we have your cell phone number, we'll also text you your access codes.    You will go directly to your rental property, without needing to check in.  We’ll have everything you need waiting for you including a key in a lock box.  No waiting - no fuss - unpack your gear - enjoy the lake.   When you leave, kindly follow the Exit Instructions found in your property and you’re ready to go.   Easy.  Express.  Excellent.

How to be a Hospitable Guest:    Respect for others and others property is expected from all our guests.  Our homeowners expect us to take care of their property and their reputation with adjoining property owners.

• Respect for Others:   All music, noise, laughter and conversation must be kept quiet enough so that it cannot be heard outside your property, or through the adjoining walls, or on exterior porches.  We will evict you immediately and no refunds will be given for failure to demonstrate Respect for Others.

• Respect for Others Property:  Each homeowner has decorated and furnished their propert y with care.  If you damage a property or its contents, you will be responsible for those damages or losses.  An inventory of contents, including linens and towels is made before and after each rental.  A valid credit card must be on file prior to your arrival and will be charged for damages or loss to the property.  By making a reservation you agree to pay reasonable charges for damage to the unit incurred during your stay, and to allow those charges to be applied to the credit card on file for the reservation.  You may also purchase Rental Property Protection coverage through SMLrental.com up to $ 3,000.00, but that does not relieve you of the responsibility.

• Clean Up Prior To Departure:  Before you leave, put all trash in plastic trash bags and remove the trash from the unit to the closest dumpster, rinse and put all dirty dishes in the dishwasher, wipe up the bathroom and the kitchen.  If additional cleaning service is required because of the condition in which you left the unit, an additional cleaning fee will be charged.  By making a reservation you agree to pay reasonable additional cleaning fees and to allow those charges to be applied to the credit card on file for the reservation.

How to Report a Maintenance or Housekeeping Problem:    Occasionally a problem develops and we want to resolve it immediately.  Upon arrival, please check your unit and call us immediately if you detect a problem at 844.650.6000, and email to reservations@smlrental.com.  If it is not an emergency, we will attempt to resolve the problem the next day.

Your rental dwelling is subject to severe wind, cold, heat, rain and other risks.  If your rental dwelling sustains damage to the structure, utilities, equipment or hot tub an Emergency Repair must be made immediately.  It is likely you will be inconvenienced by workmen engaged in making an emergency repair.  The Emergency Repair needs of the dwelling take priority over the convenience of the guest.  We will explain the necessary repairs and estimated time frame to you.  You may elect to accept the inconvenience and stay in the dwelling.  Or, you may elect to be transferred to another dwelling if a suitable one is available.  Or, you may elect to depart the dwelling, in which case we will immediately refund the rental amount of your unused nights.

How about a Group Rental:    Groups of responsible adults are welcome, although we reserve the right to limit the occupancy of any unit to the number of beds available and the suitability of the unit for group occupancy.  Please discuss this with us when making a reservation.  Chaperones are required for younger groups.

How about the weather and in summer the temperature of the lake:   Unfortunately, we have no control over the weather nor the temperature of the lake, so we can't issue you a refund for early check out.  

How about Pets:    Sorry, but none of our rental properties are Pet Friendly unless specifically stated.  Pet hair and dander can seriously affect a person with pet allergies who checks in after a pet has been in the property.  In addition, we could have 5' of snow on the ground, and there is no way you can walk your dog.

How about a Rental that is also For Sale:    Sometimes a rental property is also on the market for sale.  If there is a request from the listing real estate broker to show the property to a qualified buyer during your stay, we will contact you and ask for your approval in advance.  A licensed Real Estate Agent is always present during a showing, and your personal effects will not be disturbed.  

How about Substitutions:    Occasionally, due to circumstances beyond anyone’s control, a specific property is not available at the last minute.  It may be out of service for a repair, or an event may have taken place which renders the property temporarily unusable.  We will make every effort to relocate you to a comparable unit and will advise you as soon as we are aware of the need for a substitution.  Or, we will refund your money.

On Site Property Manager:  This property is managed by a professional Rental Management Company located in Moneta, VA.   The Property Manager has a responsibility to both the property owners and to the vacation rental guests.  Our Objectives at all times are to act in the best interest of our property owners and attempt to provide our vacation rental guests with the best possible vacation experience.  We reserve the right to do whatever we deem to be consistent with Our Objectives.  Sometimes events occur which are outside of our control.   We will deal with them as best we can under the circumstances keeping mind Our Objectives.

The liability of our firm and of the property owner is limited to a full refund and only at the discretion of the rental management firm and the property owner.  The Rental Management Company is a licensed VA Real Estate Broker, and the Principal Broker is Robert “Kip” Darling.  Prior to arrival you will be provided with direct contact information for your Rental Property Manager so you can quickly and easily contact them if you have a question or would like assistance with a problem.


Travel Insurance and Rental Damage Protection -  Terms and Conditions:

Vacation Rental Damage Protection: As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of [Policy Limit]. Any damages that exceed [Policy Limit] or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3,000. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy here:  www.vacationrentalinsurance.com/g20vrd].

The Vacation Rental Damage can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request Customized Services Administrators, Inc. d/b/a Generali Global Assistance & Insurance Services to pay directly SMLrental.com on behalf of the property owner any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact SMLrental.com directly if you do not wish to participate in this assignment.

 

Guest Protect Travel Insurance (G-330CSA) - Rental Agreement Language (general, adverse weather or medical focus)

General Version:

Vacation Rental Insurance has been made available with your reservation. Vacation Rental Insurance provides coverage for the loss of prepaid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. Trip Cancellation and Trip Interruption coverage is available for events such as a sickness or injury of yourself, family member or traveling companion; flight delays due to adverse weather; interruptions of road service; terrorist acts; and mandatory evacuations. The plan also includes other valuable coverages such as Medical and Dental, Baggage, and Emergency Assistance and Transportation in addition to useful services such as identity theft, concierge and 24/7/365 emergency assistance. We strongly recommend you purchase this valuable protection. Additional terms and conditions apply; please read your Description of Coverage/Policy carefully and contact Generali Global Assistance at 866-999-4018 with coverage questions.

Adverse Weather Focus:

Vacation Rental Insurance has been made available with your reservation. Vacation Rental Insurance provides coverage for the loss of prepaid, nonrefundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. Trip Cancellation and Trip Interruption Coverage is available for events such as flight delays due to adverse weather; interruptions of road service; and mandatory evacuations. The plan also includes other valuable coverages including Travel Delay and Emergency Assistance and Transportation in addition to 24/7/365 emergency assistance services. We strongly recommend you purchase this valuable protection. Insurance terms and conditions apply; please read your Description of Coverage/Policy carefully and contact Generali Global Assistance at 866-999-4018 with coverage questions.

Medical Focus:

Vacation Rental Insurance has been made available with your reservation. Vacation Rental Insurance provides coverage for the loss of prepaid, nonrefundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. Trip Cancellation and Trip Interruption coverage is available for a number of different events such as a sickness or injury of yourself, family member or traveling companion. The plan also includes other valuable coverages including Medical and Dental and Emergency Assistance and Transportation in addition to useful services such as on demand medical care—including a no-out-of-pocket medical expense service—and 24/7/365 emergency assistance. We strongly recommend you purchase this valuable protection. Insurance terms and conditions apply; please read your Description of Coverage/Policy carefully and contact Generali Global Assistance at 866-999-4018 with coverage questions.

 
SML Rental Inc
P.O. Box 215
Huddleston VA 24104
+1 304 800 1414
kip@smlrental.com