logo ×

  • This field is for validation purposes and should be left unchanged.


 

 
Terms & Conditions
SML Rental Inc
Thanks for staying with us.  We hope you enjoy your stay in {reservations.unit_name}!
 

RENTAL POLICY – When renting this property you agree to the following rental policy terms:

How To Confirm A Reservation: You confirm your reservation by paying a 50% advance deposit.  If by credit card (Visa, Mastercharge and Discover), within 24 hours after making your reservation.  If by check, within 7 days after making your reservation.  Payments by check are welcome.  In lieu of a security deposit, a valid credit card must be on file.

If we don’t receive your credit card deposit or your check in a timely manner, we automatically cancel your reservation.    Please mark your calendar as we don’t send payment reminders.

How to make Full Payment:     Your Full Payment is due 30 days prior to arrival.  If your reservation is made inside of 30 days prior to arrival, the full amount of your reservation is due immediately upon confirming your reservation. 

Full Payment includes your Rental Amount, 5.3 % VA Sales Tax, 7% Room Occupancy Tax, and any additional charges you agreed upon at the time you made your reservation. 

How to Cancel Your Reservation:     If you have to cancel your reservation, you may incur certain charges:

If you cancel at least 60 days prior to arrival, we’ll refund your entire reservation amount in full.  If you booked through an outside online travel site, their refund terms may vary.

If you cancel at least 30 days prior to arrival, we’ll refund 50% of your entire reservation amount in full.  If you booked through an outside online travel site, their refund terms may vary.

If you cancel less than 30 days prior to arrival, we'll do everything we can to re-rent all or part of your reservation, at the best possible rates we can collect, and we will refund that amount to you.   If you booked through an outside online travel site, their refund terms may vary.

How To Arrive and Depart:    You’re welcome to Arrive anytime after 3 pm.  You need to Depart by 10 AM to allow housekeeping time to prepare the unit for the next guest.      If we can offer you an Early Check-in, or a Late Check-out, based upon the flow of reservations for your unit, we will be happy to do that.

• Express Check In & Check Out:   We've totally eliminated the need to stand in line and fill out forms upon your arrival.  A few days before you arrive, we'll email your LAKE PASSPORT with Arrival Instructions for your rental property.  BE SURE to print it out and bring it with you.  We must have your cell phone number, so we can also text you your access codes.    You will go directly to your rental property, without needing to check in.  We’ll have everything you need waiting for you including a key in a lock box or a door access code number for your stay.  No waiting - no fuss .  Unpack your gear - enjoy the lake.   When you leave, kindly follow the Exit Instructions found in your property and you’re ready to go.   Easy.  Express.  Excellent.

How to be a Hospitable Guest:    Respect for others and others property is expected from all our guests.  Our homeowners expect us to take care of their property and their reputation with adjoining property owners.

• Respect for Others:   All music, noise, laughter and conversation must be kept quiet enough so that it cannot be heard outside your property, or through the adjoining walls, or on exterior porches.  We will evict you immediately and no refunds will be given for failure to demonstrate Respect for Others.

• Respect for Others Property:  Each homeowner has decorated and furnished their property with care.  If you damage a property or its contents, you will be responsible for those damages or losses.  An inventory of contents, including linens and towels is made before and after each rental.  A valid credit card must be on file prior to your arrival and will be charged for damages or loss to the property.  By making a reservation you agree to pay reasonable charges for damage to the unit incurred during your stay, and to allow those charges to be applied to the credit card on file for the reservation.  

• Clean Up Prior To Departure:  Before you leave, put all trash in plastic trash bags and remove the trash from the unit to the closest dumpster.  Rinse and put all dirty dishes in the dishwasher.  Wipe up the bathroom and the kitchen.  If additional cleaning service is required because of the condition in which you left the unit, an additional cleaning fee will be charged.  By making a reservation you agree to pay reasonable additional cleaning fees and to allow those charges to be applied to the credit card on file for the reservation.

How to Report a Maintenance or Housekeeping Problem:    Occasionally a problem develops and we want to resolve it immediately.  Upon arrival, please check your house and call us immediately if you detect a problem at 844.650.6000, and email to reservations@smlrental.com.  If it is not an emergency, we will attempt to resolve the problem the next day.

Your rental dwelling is subject to severe wind, cold, heat, rain and other risks.  If your rental dwelling sustains damage to the structure, utilities, equipment or hot tub an Emergency Repair must be made immediately.  It is likely you will be inconvenienced by workmen engaged in making an emergency repair.  The Emergency Repair needs of the dwelling take priority over the convenience of the guest.  We will explain the necessary repairs and estimated time frame to you.  You may elect to accept the inconvenience and stay in the dwelling.  Or, you may elect to be transferred to another dwelling if a suitable one is available.  Or, you may elect to depart the dwelling, in which case we will refund the rental amount of your unused nights.

How about a Group Rental:    Groups of responsible adults are welcome, although we reserve the right to limit the occupancy of any property to the number of beds available and the suitability of the property for group occupancy.  Please discuss this with us when making a reservation.  Chaperones are required for younger groups.

How about the weather and the temperature of the lake:   Unfortunately, we have no control over the weather nor the temperature of the lake, so we can't issue you a refund for early check out.  

How about Pets:    Sorry, none of our rental properties are Pet Friendly unless specifically stated.  Pet hair and dander can seriously affect a person with pet allergies who checks in after a pet has been in the property.  Service dogs, as defined by the law, are not considered pets.

How about a Rental that is also For Sale:    Sometimes a rental property is also on the market for sale.  If there is a request from the listing real estate broker to show the property to a qualified buyer during your stay, we will contact you and ask for your approval in advance.  A licensed Real Estate Agent is always present during a showing, and your personal effects will not be disturbed.  

How about Substitutions:    Occasionally, due to circumstances beyond anyone’s control, a specific property is not available at the last minute.  It may be out of service for a repair, or an event may have taken place which renders the property temporarily unusable.  We will make every effort to relocate you to a comparable unit and will advise you as soon as we are aware of the need for a substitution.  Or, we will refund your money.

On Site Property Manager:  This property is managed by a professional Rental Management Company located in Moneta, VA.   The Property Manager has a responsibility to both the property owners and to the vacation rental guests.  Our Objectives at all times are to act in the best interest of our property owners and attempt to provide our vacation rental guests with the best possible vacation experience.  We reserve the right to do whatever we deem to be consistent with Our Objectives.  Sometimes events occur which are outside of our control.   We will deal with them as best we can under the circumstances keeping mind Our Objectives.

The liability of our firm and of the property owner is limited to a full refund and only at the discretion of the rental management firm and the property owner.  The Rental Management Company is a licensed VA Real Estate Broker, and the Principal Broker is Robert “Kip” Darling.  Prior to arrival you will be provided with direct contact information for your Rental Property Manager so you can quickly and easily contact them if you have a question or would like assistance with a problem.


Travel Insurance and Rental Damage Protection -  Terms and Conditions:

Vacation Rental Damage Protection:   Inadvertant damage up to $ 1,500 per occupancy is afforded by the Damage Waiver fee as part of your reservation.  The Damage Waiver fee varies based upon the number of bedrooms in the house.   Intentional damage from rough play, abusive use, and other clear causes of lack of care for the premises is the responsibility of the guest.  By making a reservation you agree to pay reasonable charges for damage to the unit incurred during your stay, and to allow those charges to be applied to the credit card on file for the reservation.  

Guest Protect Travel Insurance (G-330CSA) - Rental Agreement Language (general, adverse weather or medical focus)

General Version:

Vacation Rental Insurance has been made available with your reservation. Vacation Rental Insurance provides coverage for the loss of prepaid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. Trip Cancellation and Trip Interruption coverage is available for events such as a sickness or injury of yourself, family member or traveling companion; flight delays due to adverse weather; interruptions of road service; terrorist acts; and mandatory evacuations. The plan also includes other valuable coverages such as Medical and Dental, Baggage, and Emergency Assistance and Transportation in addition to useful services such as identity theft, concierge and 24/7/365 emergency assistance. We strongly recommend you purchase this valuable protection. Additional terms and conditions apply; please read your Description of Coverage/Policy carefully and contact Generali Global Assistance at 866-999-4018 with coverage questions.

Adverse Weather Focus:

Vacation Rental Insurance has been made available with your reservation. Vacation Rental Insurance provides coverage for the loss of prepaid, nonrefundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. Trip Cancellation and Trip Interruption Coverage is available for events such as flight delays due to adverse weather; interruptions of road service; and mandatory evacuations. The plan also includes other valuable coverages including Travel Delay and Emergency Assistance and Transportation in addition to 24/7/365 emergency assistance services. We strongly recommend you purchase this valuable protection. Insurance terms and conditions apply; please read your Description of Coverage/Policy carefully and contact Generali Global Assistance at 866-999-4018 with coverage questions.

Medical Focus:

Vacation Rental Insurance has been made available with your reservation. Vacation Rental Insurance provides coverage for the loss of prepaid, nonrefundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. Trip Cancellation and Trip Interruption coverage is available for a number of different events such as a sickness or injury of yourself, family member or traveling companion. The plan also includes other valuable coverages including Medical and Dental and Emergency Assistance and Transportation in addition to useful services such as on demand medical care—including a no-out-of-pocket medical expense service—and 24/7/365 emergency assistance. We strongly recommend you purchase this valuable protection. Insurance terms and conditions apply; please read your Description of Coverage/Policy carefully and contact Generali Global Assistance at 866-999-4018 with coverage questions.

 
SML Rental Inc
P.O. Box 215
Huddleston VA 24104
+1 304 800 1414
kip@smlrental.com